Q1. How To Order
   
Q1 How do I place an order ?
 
Q2. How can I see the full (CIF) price of the vehicle ?
 
Q3. When do I receive my invoice ?
 
Q4. Can I find the shipping rate to my port ?
 
Q5. What does "Final Destination" mean ?
 
Q6. What does "C&F" mean ?
 
Q7. What does FOB mean ?
 
2. Payment
 
Q1. Where can I find your bank account details ?
 
Q2. What method of payment do you accept ?
 
3. Shipment
 
Q1. When will I know the date my vehicle will sail ?
 
Q2.When will I receive my shipping documents ?
 
Q3. Which documents will I receive ?
 
Q4. Can I track my documents once they have been dispatched ?
 
Q5. What is the custom clearance process?
 
4. Inventory
 
Q1. How do I choose a vehicle ?
 
Q2. Who can I contact for support ?
 
5. Contact
 
Q1. When can I call your office ?
 
Q2. Who can I contact for support ?
 
6. Regulations
 
Q 1 . How do I know if the unit is suitable for my country ?
 
 
 
 
 
 
 
 
 
 
 
 
Q1
How do I place an order ?
 
A1
You can request a quotation by completing the online order form; alternatively request to receive our fax order form and send us your completed order form. You can also view our 4 Easy steps
 
A2
The final price of the vehicle delivered to your port including the CIF price (Cost, Insurance, and Freight) will appear on the Proforma invoice sent to you after we have received your online, fax, or email order.
 
A3
Once we have received your online, fax or email order, we will process it and send you a Proforma invoice with a full quotation within one business day.
 
A4
Please email or fax your query to our sales representatives who can inform you of the current rate for the vehicle you are interested in.
  A5 "Final Destination" defines the country where you will register your vehicle.
  A6 C&F stands for cost of the vehicle and ocean freight without insurance.
     
  A7 FOB is the cost of the vehicle only. This doesn't include freight, insurance and other costs.
     
 
 
Q2. How can I see the full (CIF) price of the vehicle ?
  A8 The final price of the vehicle delivered to your port including the CIF price (Cost, Insurance, and Freight) will appear on the Proforma invoice sent to you after we have received your online, fax, or email order.
 

 
Q3. When do I receive my invoice ?
  A9 Once we have received your online, fax or email order, we will process it and send you a Proforma invoice with a full quotation within one business day.
 

 
Q4. Can I find the shipping rate to my port ?
  A 10 Please email or fax your query to our sales representatives who can inform you of the current rate for the vehicle you are interested in.
 

 
Q5. What does "Final Destination" mean ?
  A11 "Final Destination" defines the country where you will register your vehicle.
 

 
Q6. What does "C&F" mean ?
  A12 C&F stands for cost of the vehicle and ocean freight without insurance.
 

 
Q7. What does FOB mean ?
  A13 FOB is the cost of the vehicle only. This doesn't include freight, insurance and other costs.
 

 
 
Q1. Where can I find your bank account details ?
  A1 Our bank details are listed on the quotation & Proforma Invoice you receive from DAICHILANKA COMPANY LTD (Japanese Auto Mart)
 

 
Q2. What method of payment do you accept ?
  A2 Payment can be made by the following methods:

Telegraphic Transfer - This is the preferred method of payment as it is the quickest, safest and simplest method. It will take approx 3 days to receive and process your payment. Please see your local bank for details on how to pay by this method.

 

 
Q1. When will I know the date my vehicle will sail ?
  A1 When your vehicle has been booked for shipment, our shipping department will create a shipping notification that will be sent to you via e-mail or fax indicating the estimated time of departure (ETD) and estimated time of arrival (ETA).
 

 
Q2.When will I receive my shipping documents ?
  A2 Once the vessel containing your vehicle is dispatched from any Japanese port, we will receive the shipping documents from the shipping company in Japan. These documents will then be sent to the address listed on the invoice or the address you request. * Note that we must receive your address prior to your vehicles booking.
 

 
Q3. Which documents will I receive ?
  A3 Most parcels are sent via UPS & EMS. We will issue an email direct to you with your tracking number.
 

 
Q4. Can I track my documents once they have been dispatched ?
  A4 Please contact your local clearing/customs agents for details on how this is done, as they will know customs regulations current with the law.
 

 
Q5. What is the custom clearance process?
  A5 The PHYSICAL ADDRESS is a requirement that has been set out by the shipping companies and courier companies that will be involved in the delivery process.

Certain PORTS (such as DURBAN - South Africa), and REGIONS around the world require the CONSIGNEE to have a PHYSICAL ADDRESS on the BILL OF LADING. This is because many vehicles are simply transiting through certain PORTS.

Any discrepancies involved with consignee details can add to delays so it is best to ensure the correct consignee details are listed.

In addition, when all vehicle documentation has been received we will send these important documents to you by international courier. These courier services such as EMS and UPS also require a physical address in order to deliver the documentation correctly to you.

We do understand many Island nations do not have a PHYSICAL ADDRESS. If there is NO PHYSICAL ADDRESS where you live, please provide the nearest VILLAGE or TOWN NAME, together with the P.O. Box address.
 

 
 
Q1. How do I choose a vehicle ?
  A1 You can select from our Stock List. Our vehicle catalogs are available on our website at www.japaneseautomart.com . Faxed or emailed lists will be sent at your request. Our sales representatives will be more than happy to answer any questions you have regarding the vehicles on our list. Faxed or emailed lists are updated every Monday and our website is updated every Tuesday and Friday.
 

 
Q2. Can you source spare parts ?
  A2 Parts are usually available in your own country. We recommend you check your local yellow pages. Contact us if the required part(s) is/are not available in your country and we will arrange a quote for you.
 

 
Q3. Can I request for a vehicle that is not on the list ?
  A3 (i.e. Toyota Premio, Mitsubishi Pajero, Rav-4, etc.) If you are after a common type of vehicle please keep checking the lists as we are buying vehicles 6 days a week, and update every Tuesday and Friday.
 

 
Q4. What happens if the vehicle I selected becomes "Sold" ?
  A4 From the wide range of auctions we deal with we have the ability to source vehicles that are not on our list. Please note there will be an advanced deposit required prior to purchasing the vehicle. Please e-mail us to request a special request order form.
 

 
Q1. When can I call your office ?
  A1 Our office is open from 8.00 am to 9.30 pm Monday to Friday. Please note: Japan is 8 hours ahead of GMT.
 

 
Q2. Who can I contact for support ?
  A2 You can contact us by email, phone or fax. Email is the preferred method.
 

 
Q1. When can I call your office ?
  A2 A1. Our office is open from 8.00 am to 9.30 pm Monday to Friday. Please note: Japan is 8 hours ahead of GMT.
 

 
Q2. Who can I contact for support ?
  A2 A2. You can contact us by email, phone or fax. Email is the preferred method.
 

 
 
Q1. How do I know if the unit is suitable for my country ?
  A1 Our sales representatives will inform you on receipt of your order, email, or fax whether the vehicle is suitable for your country. Unfortunately each country have different regulations, that are constantly changing, it is not possible to list this information on our website. The onus is still on the importer to confirm their own country's import regulations.
 

 
 
 
 
 
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